Other Commodities

General Air Freight encompasses a variety of products.

All live animals on Serve Air travel as cargo and as Serve Air has always gone that little bit further for its customers, an online air waybill tracking service is provided for your peace of mind, so you know where your precious cargo is 24 hours a day, 7 days a week.

The acceptance of live animal consignments is subject to the conditions as described in the IATA's Live Animals Regulations and to Serve Air Regulations which are closely related to the type of animals, type of aircraft, temperature at origin, en-route and destination, and availability of animal attendant. The conditions applicable to acceptance of live animals are as follows:

  • Health and condition of animals: Animals in a consignment must not show any sign of illness. They must be well fed and watered. The carriage of animals in an advanced state of pregnancy is generally prohibited.
  • Packing: Packing must be clean, leak-proof and escape-proof to allow safe handling during carriage. A special "Live Animals" label shall be affixed with the handling instructions completed.
  • Food and additional articles: Additional articles such as food accompanying the shipment must be included in the chargeable weight and if being shipped as separate pieces, marked as forming part of the shipment.
  • Reservations: Confirmation must have been received of reserved space on flights and possible connecting flight(s) of other airlines up to the airport of destination.
  • Consolidation: Live animals may not be consolidated with other goods but a consolidated shipment may be wholly composed of live animals.
  • Documents: Import permit, Health documents, Shipper's Certification for Live Animals are generally required for every shipment of live animals.
  • Live Animals on Serve Air will only be accepted as Cargo under master airway bill.

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